Responsible gambling

At Drakaris Casino we want every player to enjoy gaming in a way that feels safe, controlled and fun. If gambling ever stops being entertaining or begins to affect other parts of your life, help and practical tools are available. This page explains the steps you can take to manage play, the tools we offer, and how to find support if you or someone you care about needs it.

We use simple, effective measures designed to put control in your hands. Setting limits early and checking in with yourself regularly are two of the most effective ways to keep gambling healthy and proportionate to your life and budget.

Responsible Gambling – Tools (Deposit Limits, Time‑Outs, Self‑Exclusion)

Drakaris Casino provides a range of tools you can use immediately from your account or by contacting our support team. These tools are voluntary, reversible where appropriate, and intended to help you play within limits that suit you.

Deposit limits — Set daily, weekly or monthly caps to control how much you add to your account. Limits take effect immediately when reduced; increases may require a cooling‑off period before they become active.
Time‑outs (short cooling‑off) — If you need a short break, you can pause play for a defined period (for example 24 hours to 6 weeks). Time‑outs are useful if you want to step away to think before deciding how to continue.
Self‑exclusion — For longer breaks you can request self‑exclusion, which blocks access to your account for a set period or until you request reinstatement after it ends. This option is intended for people who need a significant and enforced pause from gambling.
Session and reality checks — Use session reminders or set automatic pop‑ups that tell you how long you have been playing, so you can make a conscious choice to continue or stop.
Loss and stake limits — Limit the size of individual stakes or cumulative losses over a period to reduce exposure to rapid losses.
Payment method controls — Remove saved cards, avoid keeping multiple payment methods on file, and consider using pre‑paid methods or budgeting tools that separate gambling funds from everyday money.

How to set these tools

Sign in to your account and go to the Responsible Gambling or Account Settings section to set limits and time‑outs directly.
If you prefer, contact our 24/7 support via live chat or email and request a limit, time‑out or self‑exclusion. A member of the team will help you complete the process and confirm the changes.
Keep your contact details up to date so we can reach you about any requests and confirm the period and conditions of exclusions or limits.

Important notes

If Drakaris Casino is not part of a national self‑exclusion scheme you may still request manual self‑exclusion and account closure directly through our team.
We may require confirmation and a short processing period for some changes, especially increases to limits or reactivation after self‑exclusion, to protect your long‑term wellbeing.

Signs it may be time to use a tool

Spending more than you intended or chasing losses to try to win back money.
Skipping bills, borrowing, or using funds intended for essentials to gamble.
Feeling anxious, restless, or preoccupied about gambling when not playing.
Hiding gambling activity from people close to you or lying about how much you spend.
Neglecting work, family, or social commitments because of gambling.

Responsible Gambling – Links to Support Organizations

Reaching out for support is a strong and practical step. Below are organisations and resources that can help with confidential guidance, counselling and treatment options. If you live in the United Kingdom you may find these services relevant:

GamCare — Offers confidential advice, counselling and support options tailored to problem gambling, including online chat and local services.
Gordon Moody — Provides residential rehabilitation and recovery programmes for people whose gambling is causing serious harm.
National Gambling Helpline — A free service providing immediate help and guidance, including how to access treatment, manage finances and involve family support where appropriate.

Practical steps to get help

Contact a support organisation for a confidential assessment and a tailored plan—this can include counselling, cognitive behavioural therapy or structured recovery programmes.
Speak with your general practitioner if gambling is affecting your physical or mental health; they can provide referrals and immediate support options.
Consider financial advice to protect your household—debt counselling and budgeting support can reduce pressure and create a safer financial footing.
If you are worried about immediate harm to yourself or others, contact emergency services or a local crisis line where you are located.

Support for friends and family

Family members can seek guidance on how to talk about gambling, set boundaries, and support someone who is struggling while protecting their own wellbeing.
Many support organisations run dedicated services for affected others, offering counselling, peer support groups and practical advice.

If you are unsure where to begin, contact our support team at any time. We will listen without judgment, explain the options available, and help you put practical safeguards in place. You do not have to manage this alone — there are confidential, effective routes to staying safe and regaining control.