Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us when using Drakaris Casino services. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices and rights you have. Please read it carefully. By registering an account or using our services you agree to the practices described below.

Information we collect

We collect information you provide directly and information that is generated when you use our services.

Account and identity data: name, date of birth, email address, phone number, language and preferred currency, and any other details you supply when creating or updating your account.
Verification documents: identity documents and proof of address that we may request to verify age and identity.
Gameplay and usage data: game activity, session timestamps, device and browser information, IP address, and basic technical data about how you use the site and apps.
Communications: support requests, chat transcripts, and any other messages you send to our customer support team.
Marketing preferences: subscription choices and communication preferences for promotions and account updates.

How we use your information

To create and manage your account and provide access to our services.
To verify your identity and age, including carrying out checks required to meet legal and regulatory obligations.
To operate, improve and personalise our services, including tailoring content, promotions and recommended games.
To respond to your enquiries and provide customer support.
To detect, prevent and investigate fraud, abuse and other prohibited activity and to protect our users and systems.
To comply with legal obligations and to meet regulatory requirements where applicable.
To communicate important information about changes to our services, security alerts and policy updates.

Legal basis for processing (GDPR principles)

We process your personal data as necessary to perform the contract with you (account administration and service delivery).
We rely on our legitimate interests for activities such as improving services, fraud prevention, and ensuring network and information security, where those interests are not overridden by your rights.
When required, we will seek your consent for specific processing activities, for example for marketing communications.
We also process data to comply with legal and regulatory obligations when necessary.

KYC, identity verification and AML checks

To meet legal and regulatory obligations and to keep our community safe, we may ask you to provide documentation to confirm your identity and address. Such documents are requested only when necessary and handled securely.

We use the information you provide to verify your identity and to assess account eligibility.
Verification helps us prevent underage use, fraud and other prohibited behaviour.
If documentation is required, we will explain what is needed and how to submit it securely.

Sharing and disclosure

We may share your personal information in limited circumstances and always with appropriate safeguards:

Service providers and processors: companies that perform services on our behalf such as identity verification, hosting, analytics, customer support and technical maintenance.
Game and platform partners: providers and operators involved in delivering games and related services, where sharing is necessary to enable gameplay or to perform integrations.
Legal and regulatory authorities: where required by law, court order, or to respond to regulatory requests.
Fraud prevention and safety: to third parties engaged in fraud detection or security monitoring where sharing helps protect users and our systems.

Cookies and similar technologies

We and our third‑party partners use cookies and similar technologies to operate the site, remember your preferences, analyse usage, and support security and fraud prevention.

You can manage cookie preferences through your browser or device settings.
Analytics cookies help us understand how people use the site and improve performance.
Functional cookies are used to maintain your session and provide core features.

Data retention

We retain personal information only for as long as is necessary for the purposes set out in this policy, including to comply with legal and regulatory obligations and to resolve disputes. Retention periods vary depending on the type of data and the legal context.

Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration and destruction. These measures include encryption, access controls, and regular security reviews. While we strive to protect your information, no system is completely secure and we cannot guarantee absolute security.

International transfers

We operate internationally and may transfer personal data to service providers and partners located in other countries. When personal data is transferred outside your country, we apply safeguards to protect your information in accordance with applicable data protection laws.

Your rights

Depending on your jurisdiction, you may have certain rights in relation to your personal data, including:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data, subject to legal and contractual retention obligations.
The right to restrict or object to certain processing activities, including direct marketing.
The right to data portability where applicable.

To exercise your rights, contact us at [email protected]. We will respond in line with applicable law and may need to verify your identity before fulfilling requests.

Responsible gambling and account controls

We provide tools to help you manage your play, including configurable account limits, time‑outs and options to close or restrict your account. You can update many of these settings from your account area or by contacting customer support.

Support and contact

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at:

Email: [email protected]

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When significant changes occur we will provide notice through the site or other appropriate channels. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Children and age restrictions

Our services are intended for adults only. We do not knowingly collect personal information from individuals under the minimum legal age. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.